Privacy Policy

1. Introduction

The Concierge Club LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, building name and address
• Employment Information: Resume, work history, references (for job applicants)
• Communication Records: Emails, phone calls, and other correspondence with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Background check providers (for employment purposes)
• Professional references
• Our hiring partners (Easter Seals, HUD-VASH, workforce development agencies)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide concierge staffing services to residential buildings
• Communication: To respond to inquiries, send service updates, and provide customer support
• Employment: To evaluate job applications and manage our workforce
• Business Operations: To manage contracts, billing, and administrative functions
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and ensure the safety of our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payroll processors, background check services)
• Building Clients: Relevant staff information with the residential buildings where our concierge professionals are placed
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Secure data storage through our TrustDesk™ platform

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your information, and the right to opt-out of the sale of personal information (though we do not sell personal information).

12. Contact Us